Laptop, desktop and Mac workshop · England, Scotland, Wales, Northern Ireland
Laptop and PC repair from any UK postcode
Send your laptop, desktop or Mac to our workshop by tracked courier. We diagnose it on the bench, quote a fixed price, repair it and send it back to your door.
What we do
Fix what's broken. Upgrade what's slow.
Most computers that feel finished have one failed part or one slow part. We find it and replace it.
Repairs FAULTS
- Screen replacementCracked glass, lines, flicker or a dead backlight. Matching panel fitted, hinges and cable checked.
- Power and charging faultsNo lights, no charge, loose DC jack or USB-C port. Traced back to the part that failed.
- Liquid damageStripped, cleaned of corrosion and tested board by board. The sooner it reaches us, the better the odds.
- Motherboard repairComponent-level work on boards that other shops write off as a replacement.
- Overheating and fan noiseFans and heatsinks cleaned, thermal paste renewed, failed fans replaced.
- Keyboards, trackpads and hingesDead keys, sticky trackpads, cracked lids and hinges that have pulled out of the case.
- Virus and malware removalCleaned properly, then patched so it does not come straight back.
- Data recoveryFiles recovered from failed, clicking, deleted or reformatted drives, SSDs, RAID arrays and NAS boxes. See the price list
Upgrades SPEED & SPACE
- SSD upgradeThe biggest speed gain for an older machine. Your existing drive is cloned, so everything is where you left it.
- Memory (RAM)More headroom for browser tabs, video calls and editing. We check what your model accepts first.
- New batteryFor laptops that only last an hour or shut down without warning.
- Windows 11Clean installs and in-place upgrades, with your files and programs carried over.
- Graphics card and power supplyDesktop and gaming PC upgrades, fitted and stress-tested.
- Move to a new computerFiles, email, photos and settings transferred from the old machine to the new one.
- Bigger storageA larger internal drive, or a second drive added where the case has room.
- Operating system reinstallWindows or macOS set up fresh, updated and ready to use.
Still on Windows 10? Microsoft ended support on 14 October 2025, so it no longer gets security updates. Windows 11 needs TPM 2.0 and a supported processor. We can tell you whether your computer qualifies, and what an upgrade would take if it doesn't.
Makes we work on: Apple · Dell · HP · Lenovo · ASUS · Acer · MSI · Microsoft Surface · Samsung · Toshiba / Dynabook · Razer · custom-built PCs
How it works
From your door to the bench and back
Tell us the fault
Send the booking form or call with the make, model and what it's doing. We'll say whether it sounds repairable.
Pack it up
Box the computer with padding on every side. A tracked courier collects it from your home or work.
Diagnosis and quote
We find the fault on the bench and give you one fixed price. Nothing is done until you say yes.
Repair and test
The part is replaced or repaired, then the machine is run under load to make sure the fault is gone.
Back to your door
Repacked and returned by tracked courier, with a note of what was done.
Near south-east London? You can bring it to our Beckenham workshop instead. Drop-off is by appointment only, so call first.
Coverage · England, Scotland, Wales, Northern Ireland
Places and towns we cover
Every UK postcode area, from ZE in Shetland to TR in Cornwall and BT across Northern Ireland. Pick your town for local details. If yours isn't listed, we still collect from it.
London
E · EC · N · NW · SE · SW · W · WCSouth East
BN · GU · ME · OX · PO · RG · SOSouth West
BA · BH · BS · EX · PL · TREast of England
CB · CM · CO · IP · LU · NR · PEEast Midlands
DE · LE · LN · NG · NNWest Midlands
B · CV · DY · ST · WR · WVYorkshire and the Humber
BD · DN · HU · LS · S · YONorth West
BB · CA · CH · L · M · PR · WANorth East
DH · DL · NE · SR · TSScotland
AB · DD · EH · G · IV · KW · HS · ZEWales
CF · LD · LL · NP · SACollections from the Highlands, the Scottish islands and Northern Ireland can take the courier an extra day or two. Jersey, Guernsey and the Isle of Man are outside the UK, so contact us first and we'll confirm how to send it. Check your postcode on the job ticket.
Data recovery
Hard drive, SSD, RAID and NAS recovery
When a drive stops working, your files are usually still on it. Getting them back depends on which part has failed: the mechanics inside, the electronics board underneath, or the file system.
Inside a hard drive
- Platters. Discs that hold your files as magnetic patterns.
- Read/write heads. They fly a few nanometres above the platters. A knock can crash them into the surface, which is the clicking you hear.
- Actuator arm. Swings the heads across the platters.
- Spindle motor. Spins the platters at 5,400 or 7,200 rpm. When it seizes, the drive buzzes but never starts.
- Voice coil magnet. Drives the arm.
A fault in any of these parts means opening the drive in a clean room.
The electronics board
- Main controller. The drive's processor.
- ROM chip. Holds calibration data unique to this one drive, so a board from an identical drive rarely works until the ROM is moved across.
- Motor driver. Powers the spindle and the arm. It is the chip that most often burns out after a power surge.
- Protection diodes. They short out to absorb a surge or the wrong charger, and take the drive down with them.
- SATA and power connector.
- Head contacts. Pads that press against the drive body to reach the heads.
Inside an SSD
- Controller. Tracks where every piece of every file is stored. When its firmware corrupts, the drive shows as empty or doesn't appear at all.
- NAND flash chips. The storage itself. There are no moving parts, so there is no warning noise before a failure.
- M.2 connector.
Data recovery price list
| Service | Price |
|---|---|
| Initial consultation | |
| Initial consultationEstablishes whether the fault is physical or logical, and the best method of recovery. Does not include opening the drive in a clean room or any attempt at recovery. | Free |
| Physical data recovery 2.5-inch and 3.5-inch drives, including LaCie, Western Digital, Toshiba, Hitachi and Verbatim | |
| Clean room diagnostic | £79 + VAT |
| Donor driveWe send you a link to buy the donor drive from donordrives.com. If we buy it on your behalf, a 30% mark-up applies, plus import charges and VAT. | Customer to buy and provide |
| Physical data recovery on a single drive | £450 + VAT for labour, plus the cost of a donor drive if required |
| Logical data recovery | |
| Deleted files on a standard hard driveIncludes up to two hours of work. | £99 + VAT |
| 24 to 48 hours of recovery workExternal drives are available for data transfers. Prices vary with the market rate at the time of purchase. | £150 + VAT (1TB) to £250 + VAT (4TB) |
| SSD recovery | |
| Firmware repair or electronic board repairDepending on the complexity of the recovery. | £450 + VAT to £650 + VAT |
| RAID recovery 2 to 10 drives | |
| RAID 0 | £650 + VAT |
| RAID 5, 6 and 10Depending on the number of drives to repair and rebuild. | £850 + VAT to £1,500 + VAT |
| NAS recovery | |
| 2TB (1TB + 1TB) with one drive to repair | £450 + VAT |
| QNAP or Synology RAID 5 NAS | £650 + VAT |
Prices exclude VAT. Send a drive from anywhere in the UK by tracked courier, or drop it at our Beckenham workshop by appointment.
Before you send it
Common questions
How should I pack a laptop?
Use a sturdy box with at least 5cm of padding on every side. Wrap the laptop in bubble wrap, close the lid on nothing (no pens, no paper), and put the charger in a separate bag so it can't scratch the case. A desktop tower needs its original box or a double-walled carton, and a heavy graphics card is safer removed and wrapped separately.
My hard drive is clicking. What should I do?
Switch it off and leave it off. Every restart risks more damage to the platters. Don't open it, don't run repair software on it, and don't put it in the freezer. Pack it well and send it to us as it is.
Should I send the charger?
Yes for laptops. Many "won't turn on" faults turn out to be the charger, and we need to test with yours. Leave out mice, bags, sleeves and anything else we don't need.
Do I need to back up first?
If the computer still starts, back up anything you can't replace before it leaves the house. If it won't start, tell us your files matter and we'll protect the drive before any other work begins.
Will you need my password?
For most hardware repairs we need to sign in to test the machine afterwards. You can give us the password, remove it before sending, or set up a temporary guest account.
What if it isn't worth repairing?
We'll tell you after diagnosis, before you've agreed to any repair. If a repair would cost more than the computer is worth, we'll say so and can move your files to a replacement.
Book a repair
Tell us what needs fixing
Send the details and we'll reply by phone or email to agree the price and arrange the collection.
Start your repair
Call or email with the make, the model and what it's doing. We'll tell you the next step and arrange the courier.